• All ticket purchases are FINAL SALE and there are NO REFUNDS or EXCHANGES. Exchange privileges are only available to Series Subscribers.
• All matinee performances begin at 2:00 pm and all evening performances begin at 7:30 pm. The Box Office, lobby & bar will open one hour prior to each performance.
• The Playhouse upholds a no late seating policy out of respect for our performers and our patrons. All shows will begin promptly at the scheduled time so please call the box office (407) 645-0145 if you are running late. If a call is not received prior to show time, tickets will become the property of the Playhouse and may be re-distributed to other patrons at staff's discretion.
• Patrons arriving after the designated show time may have to wait until intermission. Entrance will be at the discretion of the House Manager and patrons may not be in their original seats.
• At show time, any unused tickets/seats become the property of The Winter Park Playhouse and may be re-distributed to other patrons at staff's discretion.
• Face coverings/masks are optional. If you are exhibiting symptoms or do not feel well, please stay home.
• Beverages (water, soda, wine, beer, spirits) are available for purchase at the lobby bar prior to the performance and at intermission and may be taken into the theatre.
• Patrons leaving the theatre during a performance may not be readmitted during a performance due to safety concerns and out of respect for the performers and other patrons. Re-entrance is at the discretion of the House Manager.
• Students must be at least 15 years old to be admitted to a Mainstage Musical or Spotlight Cabaret.
• Patrons utilizing service animals must notify the Box Office when purchasing tickets so appropriate accommodations can be made. If the animal is disruptive during a performance, patrons may be asked to leave.
• Patrons must turn off cell phones, remove hats/headwear, and refrain from talking or any disruptive behavior during the show.
• Audio and/or video recording and taking pictures is strictly prohibited during all performances.
• Smoking and vaping are strictly prohibited in the building. 

To make programming accessible and welcoming to all audiences, The Winter Park Playhouse is equipped with ADA compliant ramps, restrooms, water fountains and dedicated wheelchair seating. The building’s open design allows safe access to all areas. Emergency exits are clearly marked and unobstructed for clear access.

The box office window is positioned at a level easily accessed by patrons utilizing a wheelchair. Staff and volunteers are available at building and theater entrances to assist patrons in need. For additional information about the ADA, you may visit https://www.ada.gov/2010_regs.htm.

Although the theatre is intimate with only 6 rows and 123 seats, a sound amplification system is in place to better serve patrons with a hearing impairment.

Service animals, as defined by the ADA, are welcome at The Winter Park Playhouse, but must stay on a leash or in a harness. Advance reservations are required. Patrons utilizing service animals must notify the Box Office when purchasing tickets so appropriate accommodations can be made in the front row. If the animal is disruptive during a performance, patrons may be asked to leave.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Service animals must sit under the patron's seat, instead of in an aisle or on a seat. For additional information, visit the ADA website.