POLICIES

  • All ticket purchases are FINAL SALE and there are NO REFUNDS or EXCHANGES. Exchange privileges are only available to Series Subscribers.
  • All matinee performances begin at 2:00 pm and all evening performances begin at 7:30 pm. The Box Office, lobby & bar will open one hour prior to each performance.
  • The Playhouse upholds a no late seating policy out of respect for our performers and our patrons. All shows will begin promptly at the scheduled time so please call the box office (407) 645-0145 if you are running late. Patrons arriving after the designated show time may have to wait until intermission. Entrance will be at the discretion of the House Manager and patrons may not be in their original seats. If a call is not received prior to show time, tickets will become the property of the Playhouse and may be re-distributed to other patrons at staff's discretion.
  • Patrons must wear face coverings at all times while in the building. Patrons may temporarily lift the mask to sip a beverage in the lobby and then must put mask back on. **Please note: All face coverings (whether disposable or reusable) must be made with at least 2 layers of material and fully cover the nose and mouth. Bandanas, neck gaiters, & face coverings containing valves, mesh or holes of any kind are not acceptable.
  • Beverages (water, soda, wine, beer, spirits) are available for purchase and may be enjoyed in the lobby prior to the performance and during intermission. Beverages are not permitted in the theatre at this time. No outside food or beverages are permitted.
  • Patrons will be reminded by signage and staff to keep a safe distance from others in the lobby, restrooms and upon entering and exiting the theatre.
  • Patrons leaving the theatre during a performance may not be readmitted during a performance due to safety concerns and out of respect for the performers and other patrons. Re-entrance is at the discretion of the House Manager.
  • Students must be at least 11 years old to be admitted to a Mainstage Musical and 15 years old to be admitted to a Spotlight Cabaret.
  • Patrons utilizing service animals must notify the Box Office when purchasing tickets so appropriate accommodations can be made. If the animal is disruptive during a performance, patrons may be asked to leave.
  • To ensure an enjoyable experience for all patrons, please turn off cell phones, remove hats or headwear, and refrain from talking or any disruptive behavior during the show.
  • The Playhouse is proudly affiliated with Actors’ Equity Association and as such, no photographs, audio or video recording during performances will be permitted.
  • Smoking and vaping are strictly prohibited in the building. 

ACCESSIBILITY

To make programming accessible and welcoming to all audiences, The Winter Park Playhouse is equipped with ADA compliant ramps, restrooms, water fountains and dedicated wheelchair seating. The building’s open design allows safe access to all areas. Emergency exits are clearly marked and unobstructed for clear access.

The box office window is positioned at a level easily accessed by patrons utilizing a wheelchair. Staff and volunteers are available at building and theater entrances to assist patrons in need. For additional information about the ADA, you may visit https://www.ada.gov/2010_regs.htm.

Although the theatre is intimate with only 6 rows and 123 seats, a sound amplification system is in place to better serve patrons with a hearing impairment.

Service animals, as defined by the ADA, are welcome in The Winter Park Playhouse, but must stay on a leash or in a harness. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Service animals must sit under the patron’s seat, instead of in an aisle or on a seat. For additional information, visit the ADA website.

If you utilize a service animal, please let the Box Office know at time of booking by calling 407-645-0145, so that we can best accommodate you and your service animal.

 

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