• All ticket purchases are FINAL SALE and there are NO REFUNDS or EXCHANGES. Exchange privileges are only available to Series Subscribers.
• All matinee performances begin at 2:00 pm and all evening performances begin at 7:30 pm. The Box Office, lobby & bar will open one hour prior to each performance.
• The Playhouse upholds a no late seating policy out of respect for our performers and our patrons. All shows will begin promptly at the scheduled time so please call the box office (407) 645-0145 if you are running late. If a call is not received prior to show time, tickets will become the property of the Playhouse and may be re-distributed to other patrons at staff's discretion.
• Students must be at least 15 years old to attend a Mainstage Musical or Spotlight Cabaret.
• Patrons arriving after the designated show time may have to wait until intermission. Entrance will be at the discretion of the House Manager and patrons may not be in their original seats.
• As a courtesy to other patrons, please stay home and reschedule your tickets if you are feeling unwell or have any symptoms. Should excessive coughing, sneezing or other disruptive symptoms occur during the performance, you may be asked to leave.
• Snacks and beverages are available for purchase at the theatre's bar. Beverages may be taken into the theatre during the performance but food must be consumed in the lobby. Outside food and beverages are not permitted in the building.
• Patrons leaving the theatre during a performance may not be readmitted during a performance due to safety concerns. Re-entrance is at the discretion of the House Manager.
• Patrons utilizing ADA approved service animals must call the Box Office to purchase tickets as there is one designated area. Emotional Support Animals or other animals that do not meet the criteria set forth by the ADA are not permitted. Service animals must be leashed or harnessed at all times, and will share the seating area of the patron as aisles and walkways must be kept clear for safety.
• Patrons utilizing a wheelchair who are unable to transfer to a theatre seat must call the Box Office to purchase tickets as there are limited removable seats in the theatre.
• Patrons must turn off cell phones, remove hats/headwear, and refrain from talking or any disruptive behavior during the show.
• Audio/video recording and taking pictures is strictly prohibited during all performances.
• Smoking and vaping are strictly prohibited in the building. 

To make programming accessible and welcoming to all audiences, The Winter Park Playhouse is equipped with ADA compliant ramps, restrooms, water fountains and dedicated wheelchair seating. The building's open design allows safe access to all areas. Emergency exits are clearly marked and unobstructed for clear access.

The box office window is positioned at a level easily accessed by patrons utilizing a wheelchair. Staff and volunteers are available at building and theater entrances to assist patrons in need. For additional information, you may visit the ADA website.

Although the theatre is intimate with only 6 rows and 123 seats, a sound amplification system is in place to better serve patrons with a hearing impairment.

Patrons utilizing ADA approved service animals must call the Box Office to purchase tickets, as there is one designated area. Emotional Support Animals or other animals that do not meet the criteria set forth by the ADA are not permitted. Service animals must be leashed or harnessed at all times, and will share the seating area of the patron as aisles and walkways must be kept clear for safety. If the animal is disruptive during a performance, patrons may be asked to leave. For additional information, visit the ADA website regarding service animal requirements.